Job offer: Information Technology Administrator at MINET


Announced
27/08/20243 month(s) ago
Job Status
Full Time
Job Type
Employee
Expiration Date
27/11/2024 4 days left
Job Category
Administration
Job Title
Information Technology Administrator at MINET
Job Presentation

JOIN OUR TEAM

Position Title: Information Technology Administrator


Managing and maintaining the Company’s IT infrastructure, ensuring its security, reliability and efficiency. Work closely with other departments to understand their technology needs and help in deploying solutions that improve operational performance.


The position is based in Maseru, Lesotho, and reports to the Chief Operating Officer.

Key Focus Areas

  • Provide second line technical support for hardware, software, network, and system-related issues.
  • Troubleshoot and resolve escalated incidents and service requests from end-users or the first line support team.
  • Own and manage escalated incidents until resolved, ensuring adherence to service level agreements and resolution targets.
  • Document troubleshooting steps, solutions, and best practices for common and complex issues, improving first line support capabilities.
  • Share expertise and provide training to first line support technicians.
  • Communicate effectively with end-users, customers, and other IT teams to provide status updates, resolutions, and follow-up actions.
  • Manage expectations regarding incident resolution timescales and provide regular progress updates.
  • Maintain up-to-date knowledge of IT systems, technologies, and industry trends.
  • Must be willing to skill up and qualify with the required Microsoft Certifications.
  • Develop and implement all IT policies and procedures, including those for security, disaster recovery, purchasing, and service provision.
  • Negotiate and administer vendor, outsource, and consultant contracts and service agreements.
  • Provide technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
  • Maintain systems compliance with security policies and procedures.


    • Skills:

    • Strong understanding of IT infrastructure, including hardware, software, and networking.
    • Expertise in Microsoft Administrator
    • Able to troubleshoot complex technical issues across various IT environments.
    • Strong knowledge of Microsoft 365 administration.
    • Must be able to work on Mac or Windows.
    • Must possess people and process skills.
    • Excellent communication skills.
    • Strong problem-solving abilities.
    • Must be a detail-oriented individual.
    • Must possess a customer service-oriented mindset.

    JOB QUALIFICATIONS
    Academic:

    • Bachelor’s Degree in Information Systems or any related degree.
      Added Advantage:
    • Microsoft Endpoint Administrator Associate.
    • Microsoft Azure Security Engineer Associate.
    • Identity and Access Administrator Associate.
      Experience:
    • 3 years of technical support experience.

    Applicants should submit Cover Letter, CV, Certified Copies of Educational Certificates and Transcripts, ID and Drivers License to [email protected] on or before Wednesday 28th August 2024. Only shortlisted candidates will be contacted.


    How to Apply

    Kindly use the following link to apply for this job:
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    JOB BY
    Selibeng
    Maseru

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