At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
What you’ll doManages the daily activities of the Vodacom Business Sales team. Responsible for planning, managing and execution of the sales strategy. Manage the sales team target and ensure the team is fully aligned with targets requirements.
Key Accountabilities
Ensure Service Level Agreements (SLA) attainment for internal and external customers.
Provide support to external customers with a focus on exceptional customer service
Set and manage sales budgets including revenue and margins.
Lead Enterprise Sales team to achieve the operational and strategic objectives of Vodacom Lesotho.
Ensure 90% of deals sold are transitioned to the Client Services team smoothly.
Analyze customer base in the country and provide strategy to grow business according to market conditions.
Increase new customer acquisition, reduce churn and stimulate ARPU for Vodacom Lesotho.
Competencies
Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Lives up to verbal and written commitments, regardless of personal cost.
Moves quickly and takes a forceful stand without being overly abrasive. Passion for the hunt, a proven prowess for overcoming obstacles.
Can effectively give a virtual or in-person presentation.
Openness to criticism and ideas. Solicits feedback and reacts calmly to criticism or negative feedback
Talent acquisition
Business Acumen
Analytical Thinking
Strong communication and negotiation skills
Qualifications and Experience
A B. Comm Business Management or B. Comm Marketing and Management Science or Bachelors of Business Administration Degree.
At least 8 years customer service.
Minimum of 5 years sales management experience plus 3 years at a managerial or supervisory level.
Telecommunications experience or related industry will be an added advantage
A Valid driver’s license
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Closing date: 13 January 2024
