Job offer: Business Process Manager at FNB Lesotho

Job Description

Responsible for overall delivery of end-to-end solutions process design, enhancements and optimisations by managing resources effectively

•   Identify process improvements (Cost Savings or efficiency improvements)
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Identify and resolve process breakdowns and failures to minimize unnecessary hand-offs (cross-functional), inputs and outputs
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress by taking ownership of key processes, manage workflow system – i.e. AWD to eliminate waste and time-consuming process activities.
• Comply with governance in terms of legislative and audit requirements
• Develop and implement business cases for process enhancements and new processes and products within a Business Unit to ensure quantify benefits and implement process metrics for measuring efficiency of all key business processes through developed methods and procedures documents
• Drive process improvement initiatives and Change Management of processes and workflow implementation
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data through process reports and updates on process performance initiatives
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities
• Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
• Conduct process training to ensure common understanding of processes by all users

Job Details

Application Closing Date: 27/09/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.