Job offer: QA/QI Coordinator at m2m Lesotho

mothers2mothers (m2m) is an African Primary Health Care organisation that employs women living with HIV as community health workers across 10 African nations. These “Mentor Mothers” deliver integrated health services at clinics and in communities to ensure everyone, everywhere, has access to the services they need to be healthy and stay in care. Over the next five years, this proven, peer-led model is being scaled up to double down on ending HIV, as well as to tackle new health challenges and reach more people – all with the aim of building a fairer, healthier future. The employment of local women as community health workers means that we are delivering a model that prioritises healthcare for families who need it most, delivered by women who know them best. Since its creation in 2001, m2m has created jobs for nearly 12,000 women living with HIV in sub-Saharan Africa and, together, they have reached over 15M people with critical health services and education. In 2021, m2m reached over 1.6M people across 10 African nations, including 402,616 adolescents (ages 10-19) – 51% more than the year before. m2m also advanced the Global Goals of ending HIV/AIDS by 2030 – by achieving virtual elimination of mother-to-child transmission of HIV among its enrolled clients for the eighth consecutive year, and meeting all of the ambitious UNAIDS Fast-Track Targets among its clients four years ahead of the 2026 target date. For more information, visit www.m2m.org

Job Title: QA/QI CoordinatorClosing Date: 13/9/2024Job Description

The Quality Assurance and Quality Improvement (QI/QA) Coordinator is responsible for managing implementation of systems to ensure optimal quality of OVC and DREAMS services across all the project area. The incumbent will be responsible for implementing, monitoring, and evaluating all quality improvement and assurance activities. The QI/QA Coordinator facilitate implementation of internal Site Improvement Monitoring Systems (SIMS) activities to ensure alignment with procedures and guidelines. QA/QI Coordinator will also collaborate with regional and districts QI partners, MoGYSD, MOH and MoET Quality Assurance Units in implementation of districts quality management program within Bokamoso supported districts.

Key Performance Areas:
Site Improvement Monitoring System 

• Implement SIMS in the designated districts
• Provide supportive supervision to district level staff on SIMS
• Prepare for external SIMS exercise for designated districts
• Properly document and make follow-ups of SIMS findings

Continuous Quality Improvement (CQI): Use appropriate tools to address performance gaps 

• Participate in the cause and effect analyses to identify possibly causes of poor performance
• Mentor districts in implementing quality improvement projects
• Participate in the development of quality improvement journals
• Undertake exit (Client Satisfaction) surveys to establish Voice of Customer (VOC)

Performance Optimization 

• Analyse data and prepare presentations that will inform possible performance optimization projects
• Take part in implementing program optimization projects
• Participate in possible process improvement opportunities to optimize programming

Quality Assurance 

• Document data quality protocols
• Take part in Quality Assurance district platforms
• Mentor field level staff to comply with QA accreditation requirements

Job Requirements

Qualifications and Experience:
•    University Degree qualification in public health, epidemiology, implementation science or other related subjects
•    2-3 years or more working experience in a health setting- in a HIV environment
•    Experience working with QI/QA
•    Strong interpersonal skills
•    Able to meet deadlines
•    Analytic
•    Strong quantitative skills
•    Intermediate MS Excel skills
•    Critical thinking

Competencies:
•    Strong interpersonal, communication and a team player
•    Dynamism, independence and creativity
•    Computer literacy (MS Office)
•    Excellent time management, reporting and writing skills
•    Fluency in English and Sesotho essential
•    Ability to work independently, under pressure, remain calm and have sensible judgment
•    Ability to multi-task duties and apply practical problem-solving skills as needed
•    Willing and able to uphold m2m values

mothers2mothers is an equal opportunity employer. We particularly encourage applications from people living with HIV and AIDS (PLWHA), people with disabilities, women and previously disadvantaged people. Competitive salary packages will be negotiable in accordance with m2m’s remuneration policies.