About Delivery Associates (DA):
Delivery Associates (DA) is a global social impact consultancy specializing in transforming the public sector. With over a decade of experience and a foundation in Deliverology®, DA guides leaders through every phase of implementation—strategy formulation, execution, and evaluation. DA partners with governments, philanthropies, and international organizations, employing actionable strategies to achieve sustainable, lasting outcomes. In every one of our services, you will find a throughline back to this focus on helping our partners to deliver better results through better implementation. We are a small but global remote organization focused on scaling impact around the world.
Job Description
This role is an opportunity to learn and implement our methodology as a member of our Africa regional team.
As a Delivery Leader, you’ll work with leaders to support better delivery of public services for the good of their citizens and residents. We are looking for someone to support our teams as we grow our work across Southern Africa, particularly in Lesotho that will bring a sharp and data-informed analytical problem-solving skill set to support our clients. This may include working with clients to use data to formulate and test recommendations to improve senior level decision making, facilitating problem solving and collaboration through action-oriented routines, design and delivery of stakeholder workshops, and/or engagement with frontline services providers and end users to inform policy and program implementation.
Key Responsibilities
- Work for government agencies and ministries to develop delivery plans with clear strategies, targets, trajectories and action plans
- Monitor the implementation of delivery plans, establishing frequent routines and accountability mechanisms
- Support problem-solving, learning, and continuous improvement within your projects
- Engage in data collection and analytical processes, develop visualizations and storylines, and support decision-making by senior leaders
- Build delivery capacity of national and subnational government leaders
- Participate in meetings and trainings with government officials to discuss planning and implementation tools and methods
Skill sets.
We work closely in diverse, global teams, leaning on each other’s strengths and differences. We don’t expect any one person to do everything, nor do we operate in independent silos. Our teams are made up of people who:
- Build relationships: Earn trust and influence among diverse stakeholders, especially in the public sector or nonprofit world.
- Facilitate and coach: Run effective meetings and workshops that drive towards problem solving and consensus.
- Analyze data and visualize insights: Collect, manage and analyze raw data to extract actionable insights and recommendations and visualize it for decision making.
- Model data to identify patterns and forecast future trends: Utilize advanced analytical techniques and tools to reveal relationships within datasets, enabling prediction of outcomes and informed decision-making
- Write and communicate clearly: Turn complex problems or insights into clear memos and well-structured slides; speak clearly and concisely in remote and in-person settings. Be able to simplify complexity, translating technical language into digestible narratives that enable great decision making of different audiences.
- Prioritize and manage projects: Bring clear structure and planning to day-to-day work and communication.
- Solve problems: Break down problems and identify root causes before developing hypotheses and solutions.
- Stay focused: Navigate complexity, especially in policy and program implementation, consistently steering large coalitions back to a single-minded focus on priority outcomes.
Mindsets.
We work well with people who are:
- Analytical: Skilled in dissecting and solving complex problems.
- Driven: Committed to delivering high-impact work.
- Curious: Eager to learn from clients, colleagues, and partners.
- Collaborative: Team players who value diverse perspectives.
- Resilient: Stay on track and persevere through challenges.
Required Skills/Experience:
- Educational background: Bachelor’s degree or equivalent requisite experience. Requisite years of professional experience and/or apprenticeship pathways will also be considered in lieu of formal education.
- Professional experience: A minimum of 3-4 years of relevant, full time work experience in government, consulting, public policy, and project management. Demonstrated experience and strong skills in using data to drive decision making and track impact, as well as building capacity in others to use data.
- Communication skills: Business level proficiency in English.
- Technical proficiency: Familiarity working in the standard business suite (analyzing data in spreadsheets, creating presentations, etc.).
- Authorization + location requirements: Must be based in and/or willing to relocate to Lesotho.
What we offer:
- Impactful work: Opportunities to engage with senior leaders and work on transformative projects.
- Excellent colleagues: We strive to be as talent-dense and diverse as possible, so we are always learning from each other.
- Growth environment: Everyone’s career pathway is unique-be part of a growing organization committed to continuous improvement.
- Flexibility: Remote working environment with opportunities for global collaboration.
- Healthy compensation: Our contractors are offered competitive market rates for the effort they put in.
- Travel opportunities: Expected travel of up tp 25-50%
Our Values:
These values serve as an anchor, enabling us to stay true to who we are and what we stand for.
- Passion: It is all about impact.
- Excellence: Delivering to the highest standards.
- Humility: Pride without ego.
