Lodge Manager
5* Lodge & Luxury 4 bedroomed units / lodges – Lesotho
The ideal candidate will have a strong background in hospitality management, excellent leadership skills.
The Operations Manager is responsible for overseeing the overall operations of the lodge, ensuring exceptional guest experiences, efficient management of staff, and maintaining the highest standards of hospitality. The role encompasses management of Food & Beverage (F&B) services, maintenance, and administrative functions to ensure the smooth running of the lodge.
Key Responsibilities:
1. Guest Experience:
• Ensure guests receive outstanding service from arrival to departure.
• Handle guest complaints and resolve issues promptly and efficiently.
• Monitor guest feedback and implement improvements as necessary.
• Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
2. Food & Beverage Management:
•Oversee the planning and delivery of all F&B services, including menu planning, dining services, and bar operations.
•Ensure compliance with health and safety regulations in all F&B areas.
•Manage relationships with suppliers and negotiate contracts for the supply of food and beverages.
•Monitor inventory levels and control costs to maximize profitability.
Team Leadership & Management:
Lead and motivate a team of managers, guides, and staff to deliver exceptional service.
Foster strong, professional relationships with other managers and ensure seamless collaboration between departments.
Maintain team morale and create a positive work environment for all staff.
Room Inspections & Maintenance:
Conduct regular room and lodge inspections to ensure high standards of cleanliness and functionality.
Report maintenance issues and work with the maintenance team to resolve them efficiently.
Proven experience as a Lodge Manager, Hotel Manager, or in a similar hospitality management role.
•Strong leadership and team management skills with the ability to motivate and develop staff.
•Excellent customer service and interpersonal skills, with a focus on guest satisfaction.
•Solid understanding of hospitality operations, including housekeeping, maintenance, food and beverage, and front desk functions.
•Knowledge of sustainability practices and community engagement principles.
•Strong organizational and problem-solving abilities.
•Proficiency in hospitality management software and Microsoft Office Suite.
•Flexibility to work in a remote location and adapt to varying work schedules.
Salary R 30 000 including accommodation.
