Job offer: Call Centre Agent x6 at FNB Lesotho


Announced
24/11/20241 day ago
Job Status
Full Time
Job Type
Employee
Expiration Date
24/02/2025 91 days left
Job Category
Job Title
Call Centre Agent x6 at FNB Lesotho
Job Presentation
Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets

Converting leads to sales by opening active accounts to achieve annual targets

  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Manage existing clients and grow portfolio through making contact and generating leads
  • Manage the growth of active customer Account Base to increase client base
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets
  • Maximise Business Portfolio cross sell opportunities and strengthen client relationships
  • Contact prospective clients and sell appropriate banking products in order to achieve sales targets. 
  • Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
  • Comply with governance in terms of legislative and audit requirements
  • Enter all Qualified leads into the sales pipeline and maintain on a daily basis
  • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
  • Provide accurate and reliable sales and service statistics
  • Manage own development to increase own competencies
Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

Closing date: 29/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.


How to Apply

Kindly use the following link to apply for this job:

Related Jobs


See all jobs