LEHAE FUNERAL HOME
Job Title: Administration Officer
Location: Mokhotlong, Hlotse and TY
Reports to: Manager Operations
Alliance Group Investment Holding Company is hiring for the position of Administration Officer to support the operations of Lehae Funeral Home in MOKHOTLONG, HLOTSE AND TY. The successful candidate will assist in welcoming guests, answering phones, scheduling appointments, managing paperwork such as death certificates, and providing compassionate support to grieving families while facilitating funeral arrangements.
Key Responsibility Areas;
• Greeting visitors and answering phone calls in a prafessional and compassionate manner
• Providing guidance and support in selecting funeral arrangements, including caskets, flowers, and other personalized elernents
• Handing logistics related to transportation of the deceased cemetery arrangements, and cremation services.
• Scheduling body colections and communicating to drivers.
• Scheduling appointents for consultations, viewings and funeral arrangements with funeral directors or planners
• Handing incoming arnd outgoing correspondence rmails and emails.
• Maintaining accurate records of appointments, bookings, and client information using appropriate systems or paper files
• Directing vistors to appropriate areas within the funeral home and assisting with seating arrangements during services or ceremonies
• Coordinating with other staff members to ensure smooth operations and exceptional service delivery
• Assisting bereaved families with completing necessary paperwork, and acquisition of necessary documentation such as death certificate
• Maintaining cleanliness and organization of the reception area including arranging flowers, refreshments, and other services for guests
• May assist with the dressing, casketing, and cosmetology of deceased indviduals as required.
• Managing administrative tasks such as recordkeeping, billing and inventory management.
• Handling payments, processing invoices, and maintaining financial records related to services rendered.
• Providing information about funeral services, packages, pricing, and availability to interested parties.
Required Qualification, Experience and Competencies
• Diploma in Business Administration or equivalent
• At least 2 years work experience in the funeral Services Field
• Must have a client facing work experience
Special Skills /Competencies.
• Strong relationshijp Management Skills
• Good negotiation and persuasion skills
• Computer skits (Excel. Word and PowerPoint).
• Interpersonal and communication (presentation and oral) skill
Send application which includes copies of relevant certification, CV and application letter; email us at [email protected] on or around the 14th November 2024.
Only short-listed candidates will be contacted in response to this advertisement.
