Job offer: Merchant Service Helpdesk Support Official at FNB Lesotho

To manage current relationships and building new relationships with customers by providing exceptional service and support on all merchant services related functions

• Increase merchant base and customer acquisition though excellent customer service.
• Improve uptime and availability of POS devices.
• Reduce Deposita device queries due to improved reliability.
• Improve merchant query turnaround times.
• Enhance Deposita machine customer experience.
• Increase revenue and profitability.
• Merchant engagements through visitations and support
• Manage and improve active Merchant base.
• Adequate Inventory management.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

Closing date: 31/10/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.