Job offer: Relationship Manager at Lesotho PostBank

Job Description

The Lesotho PostBank your only Basotho Bank invites suitably qualified candidates to apply for the following vacant position:
  1.     Job Title   :   Relationship Manager (Paterson Grade D)
            Reports to  : Head of Business Banking
            Location  : Maseru

JOB PURPOSE
To execute business strategy by ensuring financial sustainability of the Bank through acquisitions of new customers and retention of existing customers. Activities will be mainly driven by relationship management and growth in liabilities and assets respectively while ensuring customer service.  The incumbent will provide strategic direction of the Business Banking department through mentoring and coaching of subordinates.

KEY DUTIES AND RESPONSIBILITIES  Customer

• Executes customer segmentation to ensure effective customer service.
• Attends to customer portfolio as required by management.
• Executes customer retention plan.
• Continually conducts customer education through forums and presentations.
• Engages with the customers in a professional way as specified in the service standards.
• Ensures customers’ needs and expectations are understood and satisfied.
• Deals with customer complaints and ensure that it is resolved to the satisfaction of the customer.
• Builds and maintains enduring and rewarding relationships with customers.

• Ensures Lesotho Post Bank brand values are practiced.
• Provides customers with solutions and alternatives to satisfy their needs (up sell and cross sell).
• Provides the customers with all information required to make an informed decision.
• Helps the customers understand how best to use the bought solutions.

• Educates clients regarding the parameters and routine procedures governing complex but standard business and commercial product, solution and service offerings.
• Investigates and understands customers’ portfolio data to identify opportunities for additional facilities.
• Undertakes customer visits, attends and presents at forums and identifies sales leads.
• Maintains internal and external relationships.
• Continually acquires new and retain customers.
• Recommends development of new products to the current range of products.
• Adopts service culture according to LPB service standards.

   Internal Business Processes

• Manages and executes credit policy.
• Adheres to set turnaround time on business loans and general customer service.
• Tracks sales performance, financial performance, and operational performance to ensure compliance.
• Monthly reports Business Banking performance. 
• Manages annual credit reviews for the portfolio timely.
• Manages all requests of a Credit or Collateral (Security) nature on behalf of the client, in consultation with the client.
• Ensures timely and accurate submission of reports (Arrears report daily, Large Items Reports daily, Portfolio Management report daily, Overdraft Reports daily, watch list weekly, loan register, Sales Dashboard and Pipeline daily, Customer engagement, and any other report as may be assigned from time to time).
• Submits the below management reports and ensures attendance of committee meetings;

• Weekly submits the below reports to Head of Business;

• Manages the above reports according to policies, process and guidelines.
• Adheres to compliance and timely resolution of audit issues.
• Pays attention to existing policies, process and guidelines to eliminate possible risks and achieve acceptable audits.
• Ensures proper control of facility conditions.
• Undertakes any other duties assigned.

 Financial

• Achieves an optimal balance between the customer’s needs, growth and profitability to the Bank, the risks. involved, resources and capital adequacy, while improving cost effectiveness.
• Effectively manages the relationship to ensure profitability.
• Maintains healthy loan book.
• Achieve set departmental targets.
• Prepares deal applications for submission to Bank’s Credit Committee in line with the credit policy.
• Acquires new customers to grow business base.
• Negotiates good deals to ensure the Bank’s profitability with quality customers.
• Contributes to the formulation of the strategic polices for the direction and development of Lesotho PostBank through close monitoring of competitors.
• Maximises profits daily through management of departmental cost centre.

 Learning and Growth

• Continuously updates product knowledge, core banking systems and other related systems, procedural knowledge (internal processes), including on operations of interrelated department, Credit, Retail, Processing etc. 
• Stays informed of marketing and sales information.
• Stays abreast with market and competitive trends.
• Takes action and provides feedback on market and competitive developments.
• Prepares, manages and tracks own personal development plans (PDP).

 People

• Effectively manage Business Banking staff.
• Organises training and development of subordinate staff.
• Ensures high level of staff engagement and motivation.
• Ensures effective teamwork and collaboration with all business partners.
• Manages performance of subordinates.
• Manages leave days balances of staff.

Job Requirement

QUALIFICATIONS AND EXPERIENCE

• Bcom Accounting or equivalent;
• Three (3) years’ experience in Relationship Management;
• Credit origination and management;
• Numerical skills and financial acumen to interpret and evaluate financial statements, balance sheets, ratios and cash flow cycles;

  KNOWLEDGE, SKILLS AND ABILITIES 

• Knowledge of relationship and portfolio management.
• Knowledge of general banking practices, processes and procedures.
• People management.
• Understanding of credit management.