Position: Applications Manager
Department: Billing and IS: Technical
Reports To: Head Billing and Information Systems
Main Purpose:
To manage and maintain the organization’s portfolio of applications, ensuring they are aligned with business objectives and strategies, and meet the needs of end-users. This role involves working closely with cross-functional teams, including IT, product management, and business stakeholders, to ensure applications are properly maintained, supported, and upgraded as needed.
Major Tasks:
- Manages the entire lifecycle of applications, from implementation and maintenance to upgrades and sunsetting.
- Works with cross-functional teams to identify application requirements and prioritize maintenance and support activities.
- Ensures applications are properly documented, maintained, and comply with relevant regulations and industry standards.
- Monitors application performance and address any issues that arise, working with IT and vendor support teams as needed, and implementing improvements to enhance user experience and efficiency;
- Liaises with external vendors and service providers for the specification, supply, customization and operation of platforms;
- Defines and implement service level agreements (SLAs) and key performance indicators (KPIs) to measure application performance and user satisfaction
- Implements, administrates and supports cost-effective internal IT platforms
- Ensures compliance to legal requirements and internal regulation with respect to IT
- Stays up-to-date with industry trends and emerging technologies, and assess their potential impact on the organization’s application landscape.
Educational Qualifications and Related Experience:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- At least 5 years of experience in Applications Management, with at least 3 years in a supervisory/managerial role
Knowledge Areas & Competencies:
- Software Development
- Database Management
- Information Systems controls
- Systems security
- Familiarity with IT service management (ITSM) frameworks, such as ITIL
- Experience managing vendor relationships and contracts
- Clear verbal and written communication and ability to prepare reports
- Ability to plan and organise in line with job requirements
- Ability to analyse and solve work related problems to achieve the correct outcomes
- Ability to interact, negotiate (where applicable) and achieve targets
- Ability to manage and develop staff
Interested applicants should submit their applications together with two reference on or before Monday, 11th November 2024.
Candidates who have not been contacted by Friday, 22nd November 2024 should consider their applications not successful.
