Job offer: Home Loans & ABF Manager at Nedbank Lesotho

Job Family

Sales And Services

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical

FAIS AffectedJob Purpose

To create awareness of Nedbank products and services and make banking convenient in the clients’ workplace, so that Nedbanks’ revenue and market share are increased.

Job Responsibilities

• Create opportunities for sales by consulting clients and gathering information from them about their employees’and other stakeholders’ financial profiles and needs.
• Recommend solutions for identified needs by analysing the information and matching it to bank offerings; and present solutions to the client by following Nedbank corporate and retail standards.
• Draw up action plans and implement by negotating with client and internal stakeholders to set dates and roll out plans for the year calendar; that will suit the business needs and environment.
• Gain approval for plan from client by presenting solutions and plans to clients.
• Build awareness of Nedbank offerings by organising and engaging in approporitate activities such as training programmes and presentations; using various communication channels.
• Build relationships between client and key Nedbank stakeholders by informing the relevant sales teams and inviting them to presentations and activities at the client.
• Monitor plans and roll out of plans and monitor sales and market share; actual against targer; by using MIS information and take corrective action/make recommendations where indicated.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Plan client contact by organising key accounts into regions and identifying appropriate contact methods and timing.
• Identify key individuals in the client organisation by consulting with central people in the clinet organisation as well as consulting internal bank stakeholders.
• Visit key individuals regularly by scheduling meetings with them.
• Maintain regular contact with clients using a range of cmmunication media in additon to visits; such as telehone calls and electronic media.
• Meet client needs by responding to their requests timeously and by managing expectations.
• Ensure that all plans are implemented and client needs are served by using approporiate resources and identifying support people who can assist.
• Ensure quality training by briefing trainers on organisational and participant needs; levels and languages.
• Monitor stakeholder satisfaction by gathering feedback from clients and training particpants.
• Follow up on training by organising sales teams to open accounts and issue cards; and by identifying further opportunities for attending in-company activities to build awareness.
• Make recommendations for improvements and opportuintes; using feedback gathered.
• Mitigate against any risk to the bank by following all relevant policies and procedures and guidelines.

Job Responsibilities ContinuePeople SpecificationEssential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Post Grad Degree/Hons/ Post Grad Diploma in Business or related field

Essential CertificationsPreferred CertificationsMinimum Experience Level

3 years experience in Nedbank, in a role that provided the type of exposure listed above, including engaging with clients to represent the brand and to generate revenue and experience in making presentations.

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Presentations
• Cluster Specific Operational Knowledge
• Business terms and definitions

Behavioural Competencies

• Adaptability
• Continuous Learning
• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• Building Trusting Relationships
• Planning and Organizing