Job offer: Customer Service Consultants X3

Job Opportunity

Customer Service Consultants X3

Reports to: Managing Director

Purpose of the Job
To service and sell Liberty Life Lesotho financial solutions. To maintain policy life cycle, client retention and ensuring exceptional customer experience is always prevalent.

The roles will be based in Maseru (2) and Leribe (1).

Key Responsibilities

• Client service activities.
• ⁠Engage in client onboarding activities.
• ⁠Take part in premium administration roles
• ⁠Administration of claims (Life, Groups and bancassurance).
• ⁠Report writing on performed activities.
• Ensure that daily activities are operating in risk cautious culture.

Qualifications

• Bachelor’s degree in Business Management or related field plus 1 year experience.
• Diploma in Business Management or related field plus 2
  years’ experience.

Knowledge

• Customer centric.
• Time management.
• Interpersonal skills.
• Communication skills.
• Integrity and self driven.
• Ability to cope with pressure.
• Proficient use of MS Office Suite and other online applications.

Experience

• Experience in customer service environment (preferably in an Insurance Sector).

Remuneration

• Market competitive remuneration.

Interested suitably qualified and experienced candidates should email their applications, accompanied by certified educational certificates and transcripts, in PDF FORMAT only to [email protected]

They can also deliver the documents in person to the Liberty offices located at Unit 39, Maseru Mall.