To contribute to the achievement of business objectives and strategy by promoting customer service excellence through various channels for example telephone and email, ensuring world class standards
- Implements cost control measures and deliberate cost saving initiatives.
- Deliver exceptional customer service experience in line with the bank’s customer service strategy.
- Digital Migration – To grow their portfolio in terms of customer base and transaction volumes.
- To grow the VSI (Utilization)
- To present digital solutions internally and externally at all levels.
- Analyze and interpret client usage information and in order to aid in client portfolio management.
- The ability to understand and answer technical solution questions along with basic technology questions to use with our solutions.
- Ability to understand client operational needs and plug in our solution layers to meet these needs.
- Constant feedback to the customer on progress.
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
Closing date: 21/12/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
