An opportunity exists to Be Part of a High-Performance Culture that Drives Impact! Metropolitan Lesotho, a proud subsidiary of Momentum Group (listed on the Johannesburg Stock Exchange), is seeking a dynamic and self-motivated individual to fill the role of Temporary Retention Advisor based in Maseru, Lesotho. This is an exciting opportunity for someone ready to contribute to our high-performance culture and make a real impact. The successful candidate will work closely with and report directly to the Retention Team Leader – Lesotho.
Role Purpose
To manage collection of missed premium, maintain and retain the In Force book.
Requirements
Degree in Accounting/ Business Management or equivalent
Duties & Responsibilities
- To Communicate and interact successfully with internal and external stakeholders.
- To Contribute innovative ideas that can enhance client satisfaction in client meetings.
- To attend to queries within stipulated timelines
- To Timeous allocation of premiums on to individual policies to enable ease of service
- To Follow-up on outstanding premiums recovery
- Loan debt recovery
- Client retention
- Complaints resolution
- Relodging of payment instructions
- Effective communication to with clients
- Productivity reporting through consistent filling of tracking tools
- Take ownership for own learning and development
- Stay abreast of industry and legislative changes and assess and make recommendations to process enhancements in own functional area.
Competencies
- Premium collection management and credit control management
- Strong and effective communication skills-Ability to converse confidently with clients
- Ability to analyse and resolve queries and to follow through on outstanding issues
- Proficient in MS Excel and MS Word.
- High level of integrity.
- Must be able to ensure the security and confidentiality of records and information.
- Excellent interpersonal skills
- Ability to work efficiently and accurately under pressure.
- Excellent time management skills.
Closing date: 2024/10/03
