At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
As an online merchants Graduate Trainee, the candidate will be responsible for managing online sales channels of the company with various stakeholders. The candidate will participate in product listings, pricing strategies, promotional campaigns, and customer experience initiatives to drive sales and enhance the overall online payments experience for both consumers and business payment units.
Key Deliverables
⦁ Delivers key online merchant products and services to Increase online merchant base using proper online merchants onboarding processes.
⦁ Play a key role in executing the vision for the M-Pesa online business payment units.
⦁ Per KPI’s provided, delivers enhanced customer experience through automations and online digital channels.
⦁ Coordinate efforts between financial services and other external stakeholders for all online payments related products and services.
⦁ Develop/Implement customer centric features on new and existing products.
Competencies
⦁ Experience in API design, development, and integration.
⦁ Knowledge of web services technologies, such as SOAP, WSDL, and XML Schema.
⦁ Excellent problem-solving, analytical, and troubleshooting skills.
⦁ Strong communication and interpersonal skills.
⦁ Experience with scaling Agile frameworks.
Qualifications & Experience
⦁ Bachelor’s degree in Computer Science, Information Technology, or equivalent.
⦁ Must have at least 2 years experience in the mobile money industry.
⦁ Understanding of Agile and Digital Product Management.
⦁ Certification in e-commerce or digital payments is an added advantage.
⦁ Knowledge of statistical analysis techniques and predictive modelling is beneficial.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
